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rsbl823378
February 3, 2024
Question

Unable to submit payroll

  • February 3, 2024
  • 1 reply
  • 0 views
can not submit payroll

1 reply

D
DebSheenD
February 3, 2024

Hi there, @rsbl823378. 

 

Can you share more details about your concern? is there any error message you encounter when submitting payroll? We just want to make sure that we're giving you the right steps and information to sort this out.

 

A screenshot of your view will be very much appreciated. Keep me updated in the comments below. Hope to hear from you soon. Take care always!

M
Monique22
May 14, 2025

I keep getting this message below but the contractor's bank account is no longer frozen.

 

Dear Monique,

We are unable to process your payment of $250.00 to [PII removed] by direct deposit.

Please print and deliver a paper check to your contractor on 2025-05-16.

If you want to pay your contractor by direct deposit contact us immediately for assistance.

Thank you for choosing QuickBooks Online.

The QuickBooks Online Support Team

 
 

 

E
Erika_K
May 15, 2025

Let’s get this sorted out together Monique, and ensure smooth future payments.

 

The error message you received could indicate that you may already hit your direct deposit limit for this payroll period. Direct deposit limits apply to the total amount sent to all contractors within 6 days, including weekends, from the payroll submission date. To find your direct deposit limit amounts, follow the steps below:

 

  1. Go to Settings, then Payroll settings.
  2. Scroll to the Direct deposit section.
  3. Then, you'll see your limits per payroll.

 

Moreover, you can request to increase your direct deposit limit, which we will review within 2 business days and notify you via email about the outcome. If immediate payment is necessary, consider issuing paper checks to your contractors. Just remember to turn off the direct deposit option when processing payroll.

 

However, if you haven't exceeded the direct deposit limit, verify the banking details on your contractor profile, especially since the account was previously frozen. Update any incorrect information as needed.  

 

Now, if you confirm that all details on your contractor's profile are accurate yet continue to face issues with direct deposit, contact our live payroll support team. They have the resources to access your account and address the problem in a secure environment.

 

Lastly, here are resource articles for guidance on fixing contractor payments, requesting a direct deposit reversal, and understanding different 1099 forms:

 

 

As always, we are here day and night to help you process your contractor's direct deposits. Just one click away.  

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