Unable to update Bank account in payroll settings
We closed our old bank account and have been trying since June 7th to update our payroll bank account (to match our general account). Over 30+ phone calls, chat sessions and emails have left us with no progress. At least 4 cases have been opened. All required documents/pictures, bank forms etc. have been updated on the "file upload" site (just last week support sent me a link while on the phone and we uploaded the files) and emailed several times to accountvalidation@intuit.com & qbo@intuit.com & qbocaresupport@intuit.com . Does anyone know of a way to speak with someone outside of the Tier 1 payroll team in the Philippines? Those I speak with seem sincere, but it gets frustrating when they literally start over each and every phone call (have you cleared your cache? have you tried a different browser? etc.) and are unable to see the history of the problem.