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August 4, 2023
Question

Unbreakable Loop I can't get out of

  • August 4, 2023
  • 1 reply
  • 0 views
When I call the 1-800 number it redirects me to the Canadian Quickbooks support team. When I speak with an agent they give me a different 1-800 number. When I call that number tells me to contact support through their chat feature. When I use the chat feature (either chatbot are being used or they have no ability to go off script) they say they can't help and to call the 1-800 number. No matter how many times I explain this to either the live agent in Canada or the chat I'm told the same things. Try to set up a callback and never receive said call back put in five different requests throughout the day. I'm in a never-ending loop due to this company's need to save money and strip all customer service features. I've already canceled my one company's subscription and I'll be doing the same for my other companies. Let this be a warning to anyone thinking about getting Quickbooks. The program works fine but there is zero customer support. I already know that one of your experts will tell me to press Help and click the chat feature to request a callback which again doesn't work.

1 reply

Bryan_M
August 4, 2023

Hello there, @jamesed-goldflee.

 

I see that you posted the same question that my colleague @Kurt_M answered. You can click this link to route you to his answer: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/customer-support-help/01/1297937#M192470.

 

Feel free to come back here if you have other queries. I'll be happy to help you. Take care.