Question

Unknown client-specific tax form printing error 900

Forum|Forum|1 year ago
October 5, 2024
6 replies
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I am getting Unknown client-specific tax form printing error 900 when opening my quarterly Tennessee unemployment form. I just completed federal 941 with no problems. I've followed all the online instructions I can find, and nothing seems to help. I filed my last quarter Tennessee UI with no problems. When following instructions I've already uninstalled a bunch of apps that I thought might be conflicting, uninstalled C++ redistributable, etc. Don't know what to do next.

QuickBooks Desktop Payroll

JenoP

The "Unknown client-specific tax form" printing error can stem from a variety of technical issues, ironwoodce.

Some of the most common causes include corrupted tax forms, printer driver problems, damaged company files or QuickBooks components, and antivirus software interference.

You've mentioned that you've already tried some troubleshooting steps to resolve the error. If you haven't explored this option yet, I recommend using the QuickBooks Tool Hub. This comprehensive utility tool is specifically designed to resolve a wide array of program and file-related issues that could be causing your difficulty in printing the Tennessee quarterly unemployment form.

Here's how to use the Tool Hub:

Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub.
Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
Follow the on-screen steps to install and agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub.
Once opened, look for Program Problems, then select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.

Please check out this article for additional details: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

After using the tool, go back to the tax form and check if you can print it successfully.

Let me also share these articles in case you might need them when working with your tax forms in the future:

The Community is always here if you have other questions when dealing with employee payments, tax form filings, or any other payroll-related tasks. We're committed to providing guidance and assistance whenever you need it.

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ironwoodceAuthor

Thank you, jenop2, for these recommendatsions. I downloaded the Tool Hub as you instructed and did the Quick Fix to my program. It didn't help. I then ran all the other Quick Fixes under then "program problems" tab, and rebooted my PC. Unfortunately, none have helped the problem. Any ideas what I should try next. I find if very odd that the federal forms worked fine but then the Tennessee UI form didn't work. Sometimes it prompts me to save a file, and the file is called "untitled.tax". I have never seen this behavior before. (QB Desktop user since 2008).

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JGinNH

I am having the same issue while trying to process NH state UI return.

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PamondonJeff

This issue seems to point to a payroll update issue. I created a new virtual machine and installed a fresh copy of Desktop Pro Plus 2024 and restored a copy of a company file. I did not update anything and everything worked fine including the UI QTD Report.

I then updated to the latest version of QB. Everything still worked fine including the UI QTD Report.

I then updated to the latest payroll update and this is where the UI QTD Report failed.

Intuit staff, you should turn your attention to the payroll updates that have recently been issued for the resolution.

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PamondonJeff

An update to my post. I spoke in length with Intuit support today and the last representative said it is now a known issue and that a payroll update did cause the problem. However, there is no estimated time in which it will be fixed.

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jiffylubeknox

Funny how I just spent an hour doing everything she could think of and ran out of solutions. How can they not relay this information so others don't waste their time for a "known issue", so annoying.

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JSchmit1

I'm also having the same issue in TN. I was told this would be fixed in a couple days by Quickbooks help desk.

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tshepard

Spent 2.5 hours on a support call with QuickBooks about this issue on 10/07/24 went through all of the solutions suggested on this community chat. Nothing has worked. Representative was supposed to call me back and I've never heard from them. Come on Intuit get this fixed quickly. I have some very large client's with huge payrolls and to manually calculate will be very wasteful of mine and clients time. I obtained a back up from client to restore to office and message still persist. PLEASE GET THIS FIXED! Very disappointed that representative did not contact me as she had stated she would about this issue.

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Gigi59

Hi there. In QB, go to Employees -> Payroll Tax Forms & W-2s -> Tax Form Worksheets in Excel. This will open a dialogue box with a few options. At the top section, choose "State Wage Listing" and below that you can choose the date range. For Q3, you can choose either "Last Quarter" or manually enter the dates. Then click "Create Report". MS Excel will query QB for the data and once populated you will see each state where you have employees listing totals by employee name as well as summarized totals by state for UI, WH, etc. Hope this helps!

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tshepard

This does not appear to be a QuickBooks (Accountant's desktop version) program issue. It appears to be with QB Enterprise (both client and accountant's verison).