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greenvista
May 23, 2022
Question

Update emailed Pay Stub template.

  • May 23, 2022
  • 1 reply
  • 0 views

We use QuickBooks 2022 Desktop Premiere and the QB Enhanced Payroll Service. Currently the emailed pay stubs our employees receive with their direct deposit checks
have an incorrect (outdated) business name & phone number. However, when we try to edit the the paystub in QB desktop we are unable to make any changes. We can view the pay stub template, but when we try to edit and save the changes, QB tells us "the pay stub template cannot be editted" .

Where can I change the information that QB is using to create the Pay stub template that is emailed with direct deposit checks?

I have updated the address and phone number in all areas I can think of within "Preferences" and the Payroll module in QB desktop, but have been unable the update the information on the emailed pay stub template. Thanks!

1 reply

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Ethel_A12
May 24, 2022

I understand how important this is to you and your employee, @greenvista.

 

It can be impacting for your employees. Don't worry. I'm here to help you find the best resolution to your payroll template and paystubs issue.

 

Let's start with the template. Since you're getting an error that you can't edit the template, I recommend creating a new template with the correct information.

 

Once done, you can recreate new paystubs and resend them to your employees.

 

We also have some troubleshooting steps for fixing custom email template issues in QuickBooks Desktop.

 

For your future reference, check this article to Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll. It can guide you in paying and filing payroll taxes manually.

 

Let me know if you have additional questions and concerns about paystubs in QuickBooks Desktop. The Community and I are always here to help you find answers and resolutions. Have a great day.

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