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proreo
August 28, 2023
Question

Update failed - Employee account for direct deposit

  • August 28, 2023
  • 1 reply
  • 0 views

We have an employee set up who is receiving direct deposits to 2 bank accounts. It worked well until now.

What happened?

Employee requested and we updated one of the accounts. Then we ran payroll. Employee reported to have received the whole amount to just one account. The updated account was ignored.

Any ideas?

 

P.S. we noticed the bank name did not update. the routing number points to Capital One Bank

1 reply

Adrian_A
Adrian_A
August 28, 2023

Thank you for adding a screenshot, proreo.

 

Let's fix the issue by double-checking your employee's bank information. I'm here to guide you through the process.

 

To start with, let's revisit your employee's payment method. Here's how:

 

  1. From the Payroll tab, select Employees.
  2. Select the employee's name.
  3. Click Edit on the Payment method section.
  4. Double-check the bank details.
  5. Click Save.

 

 Moreover, if you want the system to pay your employees automatically, you can check this article: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

 

You can always post in the forum whenever you have payroll concerns.

P
proreoAuthor
August 28, 2023

Hey Adrian

 

I will reiterate: the employee's accounts had been updated and checked before we ran payroll.

It shows the correct account and routing, the bank name is not correct. 

 

Any other ideas?

 

P.S. trying the screenshot again because I can't seem to be able to open the 1st one

G
GlinetteC
August 28, 2023

I appreciate your prompt response and additional details about your issue, proreo.

 

Updating the employee's account should fix the problem. Due to the incorrect bank name and the fact that the entire amount is only shown in the other account, I recommend contacting our Payroll support team. They have the tools to access your account and double-check the setup further.

 

Please note that our support for QuickBooks Online Payroll Core - is Monday to Friday, 6 AM to 6 PM PT. And QuickBooks Online Payroll Premium, Elite - any time, any day. Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

 

Here's how to contact them:

 

  1. Go to the Help menu at the upper right.
  2. Go to the Search tab.
  3. Press Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with? box.
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

Once all the settings are configured accurately, QuickBooks Online offers a range of customizable payroll reporting features tailored to your specific requirements. These reports assist in efficiently managing payroll taxes and monitoring employee expenses. To learn more, check this article: Run payroll reports.

 

You can add details below for further assistance with payroll or other related concerns. I'll be happy to provide and guide you.

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