Skip to main content
D
diane-mike
May 25, 2021
Question

update payroll account

  • May 25, 2021
  • 1 reply
  • 0 views

I am using QB Premier Edition 2021.  Every time I open it I am prompted to "update payroll account".  When I try to update it...I keep getting error code 40001

 

 

I also cannot open my memorized reports....I see the list there but when I click on it....it does nothing..no reports come up.

 

Thank you

1 reply

JasroV
JasroV
May 25, 2021

Nice to have you in the Community space, Diane

 

I can share with you some insights on how to isolate this issue and get around the error code.

 

Let's ensure you've downloaded the latest QuickBooks Desktop (QBDT) release and payroll tax table. This way, we can guarantee your software is updated with the newest features and fixes.

 

Once done, run your reports and update your payroll account again to double-check. If the issue persists, I recommend running the Verify Rebuild tool. This scans your company file for errors and fixes them right away. Let me guide you how.

 

To Verify:

 

  1. Go to the Window menu and select Close All.
  2. Then, go to the File menu.
  3. Select Utilities.
  4. Click Verify Data.

 

To Rebuild:

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data.

 

I'm also adding this link for additional troubleshooting steps: Resolve a problem verifying your payroll subscription.

 

Once everything is settled, you can now process your payroll seamlessly.

 

You can always get back to me if you have other questions about managing your payroll account. I'm always around ready to help you. Have a great day ahead!

Terms & ConditionsAccessibility statement