Skip to main content
S
SOES
August 27, 2023
Question

Update profile to run payroll????

  • August 27, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

K
Kevin_C
August 27, 2023

Thanks for posting here in the Community, @SOES.

 

I'd like to ensure we're on the same page, so I can provide you with the correct information about updating a profile to run payroll in QuickBooks Online.

 

What profile do you need to update? Is it your employees' details? Or do you want to change your business information for payroll?

 

It would also be great if you could include some screenshots regarding your concern so I can get a better view of it.

 

I'd appreciate any additional details you can provide. I'll be keeping an eye out for your response on this.

S
SOESAuthor
August 27, 2023

I am trying to run payroll, but I get this message:

 

2 employee profiles need your attention before you can pay them:

 

Quickbooks will not allow me to select the employees. When I go to the profile screen, there is NO indication of what "attention" is needed. VERY frustrated!!

K
Kevin_C
August 27, 2023

Thanks for the prompt response, @SOES.

 

I've got some troubleshooting steps to fix the missing employee details issue when running payroll in Quickbooks Online (QBO).

 

I appreciate you for reviewing your employees' setup to ensure that all fields are complete. Since you still encounter such error messages, I suggest processing their payroll through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you're able to run payroll using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

However, if the issue persists, I'd suggest contacting our Payroll Support Team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further.

 

Additionally, you may check out this article to get a closer look at your employee's total wages, deductions, and tax information for a certain period: Run payroll reports.

 

I'm always here to assist if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Keep safe!

Terms & ConditionsAccessibility statement