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svladydi
January 5, 2024
Solved

Updating employee name and when saving I receive "enter a positive annual maximum amount"

  • January 5, 2024
  • 1 reply
  • 0 views

I am only editing an employees middle initial to blank and then I receive error box in red at top of screen "Enter a positive annual maximum amount". I can't tell what area it is talking about for this employee.

Best answer by Carneil_C

Thanks for getting back, @svladydi.

 

Upon checking, I've found an open investigation that users the same error you've encountered when updating employee's information. Thus, contacting our Customer Care Support Team is our potential resolution.

 

Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's Talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

They can add you to the list of affected users and update you once there's a possible fix.

 

Also, I'll add this reference to guide you once you're ready to pay or file your taxes: Pay and file payroll taxes and forms in Online Payroll.

 

Drop by in this thread again if you have future concerns with managing your employees. I'm here to offer help. Good day ahead.

1 reply

C
ChristineJoieR
January 5, 2024

I understand this was challenging for you, @svladydi. You have me on your back to solve this issue you encounter while altering your employee information to QuickBooks Online Payroll.

 

The error that appears on your screen typically occurs when your subscription is inactive. However, if your current subscription is still active, you should follow some basic troubleshooting steps to address this error.

 

We can use an incognito window and sign in to your account there. If this option works, we can clear the cache from your regular browser.

 

Here are the shortcuts to incognito browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press: Shift + CTRL + P

 

Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to reduce issues that occur when using QuickBooks.

 

I'm here to help with any further questions you may have about QuickBooks or any other topic. Feel free to reach out whenever you need assistance. Take care!

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svladydiAuthor
January 7, 2024

No, I did clear my cache. Restarted my computer. Prior to this, I had 5 employees to update their middle name to blank. All but 2 were able to clear ok. the other 2 show this error. 

 

"Enter a positive annual maximum amount."

C
Carneil_CAnswer
January 8, 2024

Thanks for getting back, @svladydi.

 

Upon checking, I've found an open investigation that users the same error you've encountered when updating employee's information. Thus, contacting our Customer Care Support Team is our potential resolution.

 

Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's Talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

They can add you to the list of affected users and update you once there's a possible fix.

 

Also, I'll add this reference to guide you once you're ready to pay or file your taxes: Pay and file payroll taxes and forms in Online Payroll.

 

Drop by in this thread again if you have future concerns with managing your employees. I'm here to offer help. Good day ahead.

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