Skip to main content
August 27, 2021
Question

Updating Payroll Account Information in QB Desktop Payroll

  • August 27, 2021
  • 1 reply
  • 0 views

I received an e-mail stating t update my Payroll Account Information. and it provided the following instructions: "You'll need to enter any missing information for each company (each FEIN). To do this, simply access the Payroll Account Info banner that appears in any of these locations in QuickBooks: 1. The Payroll Center – From the menu, go to Employees > Payroll Center 2. The QuickBooks Desktop home page 3. Create Paychecks - From the menu, go to Employees > Pay Employees When I land on the page noted, there is no Payroll Account Info "banner" shown on the page. I have clicked on the link to "Manage Account" and logged into my Intuit account. The account information is listed, but there is no link or option to update this information. E-mail states this information needs to be updated by August 31, 2021 I have updated QB, all modules as described in other online articles I have read.

1 reply

JessT
August 27, 2021

Hi KNLRML2021,

 

Thank you for trying some steps with the intention to see the banner.

 

At this point, I would recommend contacting our Payroll Support team. That way, they'll be able to check why you can't see the banner. They are available from 6 AM to 6 PM PT.

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

 

Chat with the team online. Select your product and fill out the form to chat with an expert.
 

 

Let me know if you have other questions in mind. Take care and have a good weekend.