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cbayer
Jan 4, 2024 3:47 AM UTC
Question

Updating the Principal officer information to change my bank information

Hello.  I need to update my banking information for Quickbooks online payroll.  However, the phone number under my Principal Officer is an old landline number that I do not have access to anymore.  So when I try to update the banking information it tries to confirm by calling the old number.  I have called Quickbooks several times and nobody can help.  Please Help!  Thanks

 

My phone number is the correct number everywhere else in Quickbooks, just not under the Principal Officer area.

3 replies

CharleneMaeF
Jan 4, 2024 5:41 AM UTC

I know this hasn't been an easy process for you, cbayer. Let me make it up to you by ensuring this gets sorted.

 

I understand you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can assist you in changing the Principal Officer. 

 

Here's how to contact our support:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human tab.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

Frustrated49
Nov 7, 2024 1:02 AM UTC

After nearly two weeks of extensive customer service calls with QuickBooks, I finally received a call from a manager who claimed to have a solution. However, after more time on hold, another representative, Chris, engaged in prolonged small talk before informing me that resolving my issue would require purchasing a new online payroll and their advanced online package, costing more the double per month. When I objected, Chris questioned whether I wanted to restore normalcy to my business.

 

This is what QuickBooks has become.

 
Frustrated49
Nov 6, 2024 6:31 PM UTC

It's the same problem! customer service is a joke!

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