Upgraded payroll to enhanced now employees can't see pay stubs

Thanks for getting in touch with the Community, @laurie29112.

Let me assist you with the issue of your employees being unable to access their pay stubs.

To begin with, can I ask if you encountered any error when accessing the paystub? If so, we will be happy to know the details. As of the moment, we can perform different troubleshooting steps that can help your employees access their paystub.

To ensure that we are compliant with the latest payroll regulations and provide accurate payroll calculations for federal and state taxes, as well as e-file and e-pay options, let's take the necessary steps to update the latest tax table.

Moreover, it is important to ensure that the employee's last name does not contain any brackets or parentheses, as this may prevent them from accessing the email. Taking the necessary steps to verify that the last name is formatted correctly will help to ensure that all employees can access important communications without issue.

If your employees have issues seeing or opening your emails you can perform the given instructions:

• Send test emails to yourself. This tells you if there's a problem with your email service.
• Ask your employees to check their email spam folders and filters that might block emails.
• Make sure employees enter the correct password. If they still can't open the email, here's how to fix your webmail password.

Additionally, I would like to provide you with some helpful articles that can guide you in inviting your employees to access and print their pay stubs and W-2s online through QuickBooks Online Payroll. You can also view the second article for a detailed step to help you save time by emailing pay stubs to your employees: 

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks Online Payroll
• Email pay stubs from QuickBooks Desktop

Please do leave a reply if you have further questions concerning your employee's paystubs in QuickBooks Desktop. Have a great day and Keep Safe!