Skip to main content
B
Bakemeawayco
August 31, 2023
Question

Vacation/sick accrual maximum incorrect / Vacation time not deducting

  • August 31, 2023
  • 1 reply
  • 0 views

I have every employee set up to accrue sick time for every hour on their paycheck, and maximum number of hours to accrue set at 48. 

QB continues to accrue hours well beyond the 48 for each employee. For example, I have an employee who has taken no sick time this year, and QB shows his accrued sick time as 56.03 hours, despite the fact that he is set up to max out at 48 hours. I have checked every employee individually, and each of them are set up correctly, with maximum number of sick hours to accrue set at 48.

 

I also have multiple employees who have taken vacation time that QB is not accounting for. For example, I have an employee who has a total of 50 hours of vacation for the year, and has taken 40 hours of vacation so far. His paystub reflects the 40 hours of vacation time, but QB is not deducting it and still shows he has 50 hours of vacation available.

 

This has been an ongoing issue and I have read multiple suggestions on how to fix this, but nothing works. Contacting customer service just sends me into a loop of misery, with nobody really able to tell me what is wrong and how to fix it. I am forced to keep a separate spreadsheet that I have to update manually each week to track sick and vacation time properly. We are paying for QB payroll services, and one of the basic functions of this should be tracking PTO accurately.

 

1 reply

Tori B
Tori B
August 31, 2023

Hello, @Bakemeawayco.

 

Thanks for voicing your concerns and sharing so many details about your issue. 

 

It sounds like you may have some data damage in your company file, specifically in the employee area. Typically what we do for these types of situations is Rebuild and Verify the company file. This will scan the file and find any damage in it, while also repairing it. From the sounds of it, it seems like you may have already gave that a shot. However, if you have not, I encourage you to do so. This is so we can get a accurate reading of the file and know what's going on behind the scenes.  

 

Another solution we can try out is resorting all your lists. This will clear any data damage that is specific for certain items on a list. For example, employee's, vendors, customers, items, etc. I've included some steps to resort the lists below. 

 

  1. From the Lists menu, choose the list you need to re-sort.
  2. Select the Include Inactive checkbox. If it's grayed out, there are no inactive names.
  3. Go to the View menu, then click on Re-sort Lists.
  4. Hit OK.
  5. Close and reopen your company file.

 

For additional information about this process and steps to resort hidden list items, check out Resort lists in QuickBooks Desktop. Please keep in mind that you will need to do this for all lists. 

 

I'll keep check on this thread if you have any questions or concerns. Let me know how it goes. Take care! 

 

 

B
BakemeawaycoAuthor
August 31, 2023

Thank you Tori. I have re-sorted the list. I will not know if it helped until payroll tomorrow. I appreciate you giving me a potential solution as I haven't been able to get anywhere with support.

2
22Sue
November 12, 2024

Did you ever find a solution?  I am having the same issue!

Terms & ConditionsAccessibility statement