Verifying my bank error

I can see the importance of verifying your bank to be able to successfully receive payments to your account, @chimil. Rest assured that I'm here to help you get this resolved.

To begin with, please ensure not to include the dollar sign ($) and the decimals when entering the amount because this hinders the deposit process.

If you've checked and everything looks good, then in the meantime, we can take some troubleshooting measures to identify if the error you've encountered is related to your browser.

We can start by accessing your account using your browser's incognito. Please use the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this fixes the issue, proceed to clear your browser's cache. This process will help the program run optimally. Additionally, I recommend using other devices and supported browsers to ensure everything works as expected.

If the issue persists, I recommend contacting our QuickBooks Payments Support team. Our expert team has the expertise and resources to help you troubleshoot and resolve this issue effectively.

To better manage your Payments account in QuickBooks, you can refer to this article for more information: Access and manage your QuickBooks Payments account

Keep us posted if you have further questions about deposits in QuickBooks. The Community is always available to help. Keep safe.