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Christie2022
February 25, 2022
Question

W-2 Corrections

  • February 25, 2022
  • 1 reply
  • 0 views

Anyone else have the issue of QB's issuing incorrect W-2's and then when you contact them, they don't contact you back for a couple weeks and you have to call again, only to be sent an email to set up a time to discuss the incorrect W-2s' that QB's issued and that appointment is nearly 2 months from the time you first called?  If we ran our business the same way and with the lack of customer service, we wouldn't be here and I guess we wouldn't need a payroll service that has no accountability.  At least when we had our CPA doing our taxes, which we will soon be going back to, would fix an error in a timely manner, like a few days...not months and hours on the phone.  Worst customer service and product ever!  And why is it you can't include anyone to complain to except for the help line, no one wants to get involved at QB's and certainly not any kind of account rep, upper management or anyone that will actually respond to customer issues.  

 

Extremely frustrated customer of 15+ years, soon to be not a customer.

    1 reply

    M
    MirriamM
    February 25, 2022

    I understand your frustration, @Christie2022. And we want to make sure that you get the best help possible. 

     

    I know that you've already called us several times, however, Community is a public forum. I would love to check the status of your W-2 corrections concern, but the security of your account is my top priority. With this said, I'd recommend contacting our Customer Care team again. If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself. 

     

    To reach them, here's how:

    1. Open QuickBooks. 
    2. Go to the Help menu at the top.
    3. Select QuickBooks Desktop Help. 
    4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
    5. Select the way you wish to connect with support.

     

    You can also check out this link for more information on how to contact them: Contact Payroll Support. Ensure to review their support hours, so you'll know when agents are available.

     

    Please let me know if you have any other payroll concerns. We'll be around to help. Keep safe.

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