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cb55555
March 6, 2023
Question

W-2 form appears blank when e-filing

  • March 6, 2023
  • 1 reply
  • 0 views

I'm trying e-file W-2s from QuickBooks Pro 2021 Desktop, and there was an error because you need to check one of the "special situations" Y/N boxes.

 

Look at how the form is rendering on my display. I'm almost positive it has to do with my using a 4K display because there are a bunch of different rendering issues I've noticed in QuickBooks that look to be related to display scaling.

 

I was able to work around this issue by saving the form to a PDF and looking for the appropriate boxes based on the pattern of the boxes formed on the display relative to how they are positioned on the PDF.

 

I could understand there being some issues with supporting high-DPI displays 5 years ago, this is unacceptable for a version of the software that came out in 2021.

1 reply

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AileneA
March 6, 2023

Hello, cb55555. 

 

I appreciate the screenshot you provided. First, please ensure that your tax table is up to date and that QuickBooks Desktop is running the most recent release. 

 

Then second, change your display and view preferences in QuickBooks before adjusting any Windows settings. 

 

Here's how: 

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab.
  6. Click the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
  7. Tap OK. 

 

 

 

 

Lastly, you can adjust the view preferences and change the window display settings. For more details steps, please see this article: Fix screen issues in QuickBooks Desktop. 

 

For your reference about printing W-2 forms, feel free to visit this article: Print your W-2 and W-3 forms.

 

Keep me posted about how this goes. I'll stay around until you're able to file W-2s in QuickBooks. Have a great day!

C
cb55555Author
March 10, 2023

This DPI scaling box does help with the way UI elements (e.g. buttons on dialogs) appear in the software, but it did not fix the issue with displaying the W-2 form.

 

So, I was mistaken that this issue has to do with DPI scaling.

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ChristineJoieR
March 10, 2023

Thanks for sharing more details about the error you encountered. I also appreciate you for following the suggested solution above, @cb55555. I'm here to point you in the right direction to resolve this issue in QuickBooks Desktop.

 

We can contact our support team since you indicated that you had a glitch when printing the W-2 forms in QuickBooks Desktop. They will look for the possible causes of the issue and have it fixed.

 

Follow the steps below:

 

  1. On your QuickBooks account, go to the Help section.
  2. Choose Contact Us.
  3. State your concern, then select Continue.
  4. We'll email you a single-use code. Enter your code and select Continue.
  5. Select to chat with us or Have us call you.

 

In your spare time, you can also see this article to discover more about submitting W-2 forms: File your state W-2s with QuickBooks Desktop Payroll Enhanced.

 

Alternatively, you might want to create a backup of your financial files; we can utilize this article for the steps by step process: Back up your QuickBooks Desktop company file.

 

 We would be glad to help you once more. Have a happy day, @cb55555.

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