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Blue-River
February 13, 2021
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W-2 not available to view in workforce

  • February 13, 2021
  • 2 replies
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I used e-file for W-2 for the first time this January.  I invited the employees to join Workforce so they could view their W-2s.  Most haven't had a problem but one was able to sign up but gets an error message that, "Your W-2 isn't ready yet".  His W-2 was created at the same time as the rest of the employees'.  Another employee is not able to sign up for Workforce; she gets the error message, "Something's not quite right! We can't find your company in our system."  We've tried both her work and personal emails to invite her.

Best answer by ChristieAnn 11

Welcome back to QuickBooks Community, Blue-River.

 

Getting any errors when using or signing up to Workforce so employees could view their W-2s has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

For additional information about setting up the Workforce and how employees can access their paychecks and W-2s from there, you can click this article: Set up QuickBooks Workforce for your QuickBooks Desktop.

 

You can refer to this article to see different information about taxes in QuickBooks Online and how it works: Payroll 101.

 

You've got me here if you have any other concerns about Workforce or payroll. I'm always around to help.

2 replies

C
ChristieAnn 11Answer
February 14, 2021

Welcome back to QuickBooks Community, Blue-River.

 

Getting any errors when using or signing up to Workforce so employees could view their W-2s has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

For additional information about setting up the Workforce and how employees can access their paychecks and W-2s from there, you can click this article: Set up QuickBooks Workforce for your QuickBooks Desktop.

 

You can refer to this article to see different information about taxes in QuickBooks Online and how it works: Payroll 101.

 

You've got me here if you have any other concerns about Workforce or payroll. I'm always around to help.

B
Blue-RiverAuthor
February 14, 2021

So I guess the short answer is that I need to print the forms for those employees.  Hmm.  Not all that satisfactory but they need to be able to do their taxes.  Maybe workforce is not the way to go in the future.  That's too bad.

    T
    Teresa220
    February 6, 2023

    Looks like this has been going on for a few years. Neither I nor my staff can access W2s through workforce. 

    The screen says: We don’t have this W-2 yet. We're not quite sure what the issue is. Contact your employer for more info.  I am the employer and have no idea why it's not working. W2s were completed January 3rd, but I had to send out manually because no one can access.  It has the same message for the last 4 years. If it can't be done, please don't offer it as a service. It just adds more work to answer questions, especially since there doesn't seem to be an answer.

     

    Nicole_N
    Nicole_N
    February 7, 2023

    Hi, Teresa. I understand how that could be frustrating not to be able to access W2s through workforce. Know that this isn't the kind of service we want you to have.

     

    As I check here on my end, there are no current investigations about this error stating "We don’t have this W-2 yet. We're not quite sure what the issue is. Contact your employer for more info."
     

    Since you're encountering such error, I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. They can also pull up your account securely and further investigate the error. 

     

    Here's how to reach out to them:
     

    1. Go to the Help menu, then select QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Enter a brief description of the issue in the field.
    4. Hit Continue.
    5. Select We'll contact you for a callback or Message Us to start an instant messaging session.

     

    You can also visit this article if you need more answers to your questions: Get answers to your W-2 questions.

     

    Feel free to leave a comment below if you have additional W2 questions. Stay safe!

    K
    KC03
    January 25, 2024

    I have been on phone for almost two hours without any luck.  I do not see a message button....the man on the phone call sent me an email to do this same thing...but again, no message button.  And I cannot stay on phone all day.  Help.  I just need W-2's to upload into Workforce for employees.  

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