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ShannonH
February 2, 2021
Question

W-2C's State Corrections

  • February 2, 2021
  • 2 replies
  • 0 views

I am trying to prepare W-2c's for a client and I have entered the corrected federal and state wages.  When I go to print the forms, the state information is not pulling to any of the forms.  I have talked to about 5 different support people, two of which hung up on me.  I have wasted about 4 hours and I still don't have an answer as to why this is happening.  Beyond frustrated!!  Any help would be appreciated!!

    2 replies

    C
    ChristieAnn 11
    February 2, 2021

    Hi there, ShannonH.

     

    Thank you for the detailed information you've provided about your concern in printing forms. I also appreciate you trying to speak with support to fix the issue. This isn't the experience I want you to feel while using QuickBooks Desktop. I'll share troubleshooting steps to ensure you're able to print the forms accurately. Before that, you'll need to assure that your QuickBooks is updated to the latest release and your computer is connected to the printer and that the printer software is installed. Then, follow the steps below.

     

    First, you'll have to your printer if this can print outside of QuickBooks, Here's how:

     

    1. Choose Start and browse to Notepad.
    2. Enter some text and choose File. Then, Print.
    3. Select the correct printer and click Print.

     

    If that didn't work, please follow the steps below.

     

    1. Turn off the printer, restart your computer. Then, turn the printer back on. Make sure the printer paper is loaded correctly.
    2. Choose the Windows Start button and browse to the Control Panel. Then, double-click Printers and Faxes.
    3. If the printer shows Offline, right-click the printer and click Use Printer Online.
    4. Double-click the printer and if there are print jobs displayed in the queue, choose Printer and Cancel All Documents.
    5. Close the window. Then, right-click the printer and choose Properties. Then, select Print Test Page. Note: If the printer is a network printer and the test page does not print, network issues could be the cause.

     

    If the issue persists, please click this article to see another troubleshooting instruction to fix the printing issue and start following step three: Resolve printing issues.

     

    Please note to make sure that the information is dated for 2020 and the transaction types are paychecks. Since you confirmed that you entered the corrected federal and state wages preparing W3, you'll need run the Payroll Summary report. Then, make sure you've also entered the information that shows from there.

     

    Please click this article to view different information on how various payroll tax forms work in QuickBooks and to see their definitions: Payroll 101.

     

    The Community is always here, so let me know if you have any questions about your tax forms. Have a good one.

    S
    ShannonHAuthor
    February 2, 2021

    Once again, a poor attempt at support.  My QB is up to date, I have no problems printing, in or outside of QB.  The problem is QB is not populating the state corrected wage information in the PDF that it is creating.   I have entered all of the corrected information into W2cs.  Again, the problem is that the state corrected information is not populating in the W2c's!!! 

      C
      Charies_M
      February 2, 2021

      Thanks for getting back, ShannonH.

       

      I appreciate you for clarifying your concern. Based on your information, this can be caused by data damage

       

      This can be resolved by using the Rebuild Data tool in QuickBooks Desktop. This tool is used to fix any possible data damage within your company file. Let me show you the steps on how to perform this below:

       

      1. From the File menu.
      2. Click on Utilities.
      3. Select Rebuild Data/ Verify Data.
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      If the issue persists, I suggest contacting our QuickBooks Care Team. They can open your account and investigate the cause to come up with a permanent fix.

       

      Here's how:

       

      1. Go to Help at the top menu and select QuickBooks Desktop Help.
      2. In the Have a Question? window, enter a topic.
      3. Click Contact us.
      4. Hit the Stat Messaging button.

      Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

       

      Get back to me if you have any other concerns while working with W2's or anything about QuickBooks. Have a nice day.

      T
      tlf21
      March 8, 2021

      Hello,

       

      I finally got the state information to print on the W-2c!!  You need to have something in the SIT boxes.  I am electing to enter the state income tax from original W-2s even though there is no change.

        M
        Mel629
        March 11, 2021

        Thank you for this information.  I was having the same problem with Quickbooks not printing my State changes to wages until I entered the SIT information. 

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