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patinvenicefl
January 17, 2024
Question

w2 forms not lining up

  • January 17, 2024
  • 4 replies
  • 0 views

Is anyone else having the issue of the w2,W3, 1099 and 1096 not lining up with

the preprinted forms? I have used the same forms for years and now they are not lining up.

Any help would be appreciated since Intuit cannot figure it out for me. Pat

 

    4 replies

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    Kurt_M
    January 18, 2024

    Hi there. We'll share details to help you print your tax forms accurately inside QuickBooks Online (QBO).

     

    Upon reading your post, it looks like this has something to do with Adobe Acrobat Reader. It's best to ensure that the one you're using is running the latest release so that all your tax forms align with your preprinted forms. We'll write down the steps to get you going:

     

    1. Launch Adobe Reader or Acrobat.
    2. Choose Help > Check for Updates.
    3. Follow the steps in the Updater window to download and install the latest updates.

     

    Once done, try to print your forms again. If the issue persists, we recommend contacting our Customer Care Team. This way, they conduct further investigation to determine the root cause of the problem. See this page for more details: Contact Payroll Support.

     

    In addition, here are some articles to help you e-file, and check the status of your form filings:

     

     

    We're open 24/7 if you need further assistance managing tax forms inside the program. Feel free to visit us here in the Community space so we can help you out again. Stay safe.

    K
    KarenD3
    January 18, 2024

    There use to be a "Align" function in QB that solved the printing issue. I am having to handwrite my 1099/1096 this year

    M
    mdkb
    January 21, 2024

    Having the same issues.  I'm trying to print for QBs desktop Enhanced Payroll.  Someone please help!

    P
    patinveniceflAuthor
    January 21, 2024

    There is no solution. I was on the phone with no success with them. I also was on chat and they remoted into my computer with no success at all two hours later.  Everything worked fine with 2023 but with the renewal for 2024 everything is a mess. I am sorry but the $649.00  renewal and the $100.00 I pay for enhanced payroll every month is not cost effective  in my business. Good luck!

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    LionAcctg
    January 23, 2024

    This has been super frustrating.  I found that my printer driver was defaulted to a Microsoft Driver instead of the Brother Driver.  As soon as I switched it, my form aligned perfectly.

    T
    TKing5
    January 25, 2024

    How did you do pick which driver? I am assuming this is my issue too since I am now using a Brother printer. 

    T
    TeresaA850
    January 26, 2024

    We are using a Brother printer too and we selected the Brother laser driver. Finally worked after that! 🤦‍♀️

    M
    Mgarcia7990
    January 28, 2024

    Having the same issue.  No matter what I do!  When the top aligns, the bottom doesn't.  When I called the QB help number, they told me that they no longer help with issues like this, but was nice enough to try and help me.  She walked me through the QB tools and it did nothing.  I literally had not one issue last year.  Alignment was perfect from the start.  Nothing has changed except the QB upgrade.  That's the issue I'm sure and QB can't even find a fix?  I'm losing sleep and my anxiety is at an all time high because of this issue.  Help please!

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      butler5697
      January 29, 2024

      I had the same issue and tried everything from uninstalling my printer and downloading the latest driver, QB Desktop Tool Hub repairs, setting Adobe as the default PDF reader, updating my computer, printer and QB, restarting everything a dozen times, etc... as a last resort I was about to go home and try my personal printer when I saw one tip that suggested printing to the Microsoft XP printer (Microsoft XPS Document Writer). It saved as an .oxps file and when I opened it in XPS Viewer and printed to my main HP printer, it was FINALLY aligned perfectly! 

       

      From everything I read over the last few days trying to fix this, it sounds like it's been going on for a couple years now and there's so many different fixes for everyone. The lesson I learned from this is I will be buying blank perforated tax forms, in both 2 and 3 forms per page, and printing my own instead of relying on QB/Microsoft/HP/Adobe/etc ever again. 

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