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Pbeau
January 25, 2024
Question

W2s not available in the tax center

  • January 25, 2024
  • 1 reply
  • 0 views

I am not getting any W2s in the Tax center. If I select Resources and W2s I get a view company W2s button but get an error telling me to come back later.

 

Any help, am I missing something?   This is first year with this online product. 

 

1 reply

Nicole_N
Nicole_N
January 25, 2024

I'll share some insights about accessing the W2 forms in QuickBooks Online (QBO), Pbeau.

 

Please know that the W2 forms are already available on our side. In your case, it's possible for some delays in posting on your end. If the form is still unavailable after  24-48 hours, we can perform some basic troubleshooting steps. I recommend logging into your QBO account using a private or incognito window. Doing so will help us determine if this is a browser-related issue. 

 

You can use these shortcut keys to access a private window:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

After logging in, please reaccess the W2 forms. If it's available, return to your regular browser and clear its cache. The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. You can also use other supported browsers as alternatives. 

 

Once everything's fine, you can proceed to file your W2s and print them if you send paper copies to your employees.

 

I'm all ears if you have other concerns filing W2 forms in QuickBooks. Leave your reply below and I'll make sure to get back.

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