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October 6, 2021
Question

W3s are not archived per what I see in QB Online Payroll. We were forcibly moved to this from Intuit online payroll during 1Q this year, what do you see as next steps?

  • October 6, 2021
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1 reply

October 6, 2021

Hello there, lauraflowera.

Moving Intuit Online Payroll (IOP) data to  QuickBooks Online Payroll (QBOP).  If the data is still in IOP after moving them to QBO payroll, I'd suggest contacting our payroll support team. This way, they can help you archived the form in QuickBooks.The available periods only extend back for one or two years.

Make sure to check our hours of operation, so you’ll know when agents are available. Then follow these steps you reach out to our support:
 

  1. On the QB Assistant window, type Talk to a human.
  2. Select or type, I still need a human.
  3. Type it again until you see a shortcut to connect with my human option.
  4. Click the Contact us link and select Get a callback.

Additionally, I've added this article that'll help you on how to run a payroll tax report: Run a Payroll Tax and Wage Summary report.

I'm still here if you have other questions with regards to managing your payroll forms. Just post your questions here, I'll respond as soon as possible. Keep safe.