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J
jacques5
December 28, 2022
Question

WA PFML rate is wrong and quickbooks won't fix

  • December 28, 2022
  • 2 replies
  • 0 views
WA PFML rate is 0.6% for 2022. The employee portion of this is 73.22% (so employees should pay about 0.44% of their paychecks for this tax: 0.6%*73.22% = approx. 0.44%). But (a) quickbooks shows .7322% as the option in the dropdown menu in the options for this tax, which is nonsense, and (b) the actual amount being calculated is totally crazy, something closer to 40% instead of .44%. 
I've spoken with quickbooks customer support 10 times in 2 weeks. I convince the customer support person quickbooks is wrong but then they talk to the tax people and come back to tell me it's correct! They will not let me talk to anyone who can actually change the rate or make any correction. It's been "escalated" several times to no avail. Any ideas?

2 replies

A
AileneA
December 31, 2022

Hello, jacques5.

 

Thank you for posting here in the Community. I'm here to help you correct the rate to ensure the deductions will be correct when running payroll in QuickBooks Online. 

 

I know you already reach out to the support team. However, I suggest reaching them back. They can help you recalculate the taxes to ensure they are reported correctly. As we in the Community have limited access to your account due to the security reason.

 

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist: 

 

Here's how: 

 

  1. Click the Help (?) icon.  
  2. Choose Contact Us. 
  3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk. 
  4. You'll be presented with a few options for connecting with Intuit. Select Get a call.  

 

If you want to get a direct phone number, you can check it out in this article: Contact Payroll Support.

 

You can also visit our our general help topics page to search for your concern. This page will route your to the related help articles, Community discussions, video tutorials, and more.

 

Please don't hesitate to get back to me if you have any other concerns or questions. I'll be around to help you out. Stay safe!

J
jacques5Author
January 4, 2023

I talked to customer a dozen times so far, I've spent countless hours with them... as i said in m original post. This is completely useless

J
JamesAndrewM
January 3, 2023

Thank you for bringing this to our attention, @jacques5. I'm here to provide you with some updates on your concern.

 

Please know that we appreciate the time and effort you've done so far. Your case is currently with our Payroll team to get to the bottom of this. Rest assured that they should have an update soon.

 

We appreciate your patience regarding this matter. If you have any further QuickBooks-related concerns, don't hesitate to post them here. We're here to help!

J
jacques5Author
January 4, 2023

it has been 3 weeks, how am i supposed to pay my employees? i was told it would be fixed in "1-3 business days" about 15 days ago

i am out of patience

    N
    No_way
    May 4, 2023

    Just be aware that 2023 taxes are wrong now too. I spent over an hour today with customer service and got nowhere. It appears that they are using 2022 rates even though they’ve been updated (and are labeled correctly).

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