Skip to main content
S
sthomas1
December 29, 2022
Question

WA State Paid Family & Medical Leave rates are not correct in QB

  • December 29, 2022
  • 7 replies
  • 0 views

We received a letter from the WA Employment Security Department to update us on new rates effective 1/1/2023.

 

The letter states the total premium rate is 0.8%, with employers paying 27.23% of the total premium and employees will pay 72.76%.

 

In Payroll Settings/Washington, I am presented with a drop-down menu with rates that cannot be edited to reflect the new rates.  I have sent a copy of the letter to QB Payroll for action.  I have received word back from them that no action is needed related to this document with no other explanation. 

 

If you are a WA employer, will the rates be updated in the online version by QB or am I going to left under-withholding when we run payroll on the 3rd?  Surely I'm not the only WA employer that was assigned this rate?

 

Thank you.

    7 replies

    P
    Pete_Mc
    December 29, 2022

    I suggest you open QBs and go to Help.  In there you can send Feedback.

     

    There are QB/Intuit people that monitor this site, but the more places you notify them of the error the better.  And there's a good chance the Feedback/BUG Report list from within the program will take a different route to the people that need to make the change than posting here.  (No clue which way is better/faster, so doing both will increase the odds of a quicker fix.)

    S
    sthomas1Author
    December 30, 2022

    I've already been on the phone three time with QB help, each with case numbers.  Each time I receive the same email saying no further action is required...

      A
      AbegailS_
      December 30, 2022

      Hi there, @sthomas1. 

       

      I understand this hasn't been easy for you and your employees. Let me  share some troubleshooting steps to solve the issue.

       

      If you are trying to change your Washington Paid Family and Medical Leave insurance premiums, we can tick the Change or add new rate link in the Payroll Settings. Let me show you how:

      1. Click the Gear icon on the top menu.
      2. Choose Payroll Settings.
      3. Select State Taxes - WA.
      4. Scroll down to the Paid Family Medical and Leave Premium ER item.
      5. From the dropdown menu, choose the rate corresponding to your responsibility from the Employee & Employers rate section above.

       

      For more details about this one, see the Set up your Washington Paid Family and Medical Leave insurance premiums article. If the same thing happens, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

      • For Google Chrome browser: Ctrl + Shift + N
      • For Mozilla Firefox browser: Ctrl + Shift + P
      • For Safari browser: Command + Option + P

       

      If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

       

      If the problem persists, I'd suggest contacting our Payroll Support Team. I know you've called in before. However, I still suggest reaching out to our payroll support.  They'll pull up your account in a secure environment and help you with this one.

       

      To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

       

      You can always reply to this post if you need anything else with running your payroll in QuickBooks. I'll be here to help. Take care always. 

      N
      nationalsales
      January 2, 2023

      I spoke to someone via chat this morning. They were unable to change the rate manually; however, I was assured that within the week the system with auto-update to the correct rate. You can enter the breakdown that is closest to what you need and the system will go with that information and update to the new rates mentioned by the OP. 

       

      For example, you would choose 0.7322% employees and .2678% employers and it should update to the new rates of 0.7276% employees and .2724% employers within the week. You may choose .7322% and 0% employer if you have less than 50 employees per Washington Employment Security and it will adjust to 0.7276 employees and .0% employer. 

      S
      sthomas1Author
      January 2, 2023

      Thank you @nationsales

       

      C
      chasebookkeeping
      January 4, 2023

      I'm having the same problem. Very frustrating as I am running my first 2023 payroll today. On the Desk top QB I am able to change the rate myself, but the QBO it is locked down. This is my frustration with QBO, they should have it follow the way the desktop version is and let us change the rate ourselves, since they are not fast enough.

        S
        sthomas1Author
        January 9, 2023

        * * * UPDATE * * *

         

        The rates in QB Payroll were updated automatically.

         

        QuickBooks Payroll Specialists, In future, instead of telling users, after having sent you the letter from the Washington Employment Security Department notifying me of new rate that "No further action is required", tell users that the system will automatically update rates.  

         

        Thanks

        C
        chasebookkeeping
        January 9, 2023

        The rates have not updated on my QBO for 2023

          J
          Jennlee
          January 10, 2023

          They have NOT  updated on mine either!  I need to run payroll!  Will it back date the new rate?  I have been on phone with QuickBooks three times about this, with no help.  QB person told me yesterday they would back date, but she was not convincing as she didnt seem to know very much about this issue.

            T
            tokyomomo64
            January 10, 2023

            I am having the same issue with the new 2023 rates.  When will QB update them?

              Nicole_N
              Nicole_N
              January 10, 2023

              Hi, @tokyomomo64. Thanks for joining the thread.

               

              Please know that we're unable to provide the exact time frame as to when this will be updated. However, our Product Engineering team is already aware of the issue and is working on it as soon as possible.

               

              In the meantime, it would be best to reach out to our payroll support team so you will be added in the list of affected users. They can also create an investigation number for you.

               

              You'll want to follow the steps shared by JamesAndrewM above on how to contact them.

               

              To know more about QuickBooks Online updates, you can visit the QuickBooks Blog.

               

              You can always get back if you have any other QuickBooks-related concerns. We're happy to help. Stay safe!

              H
              Hoglunds1
              February 28, 2023

              I have been trying to fix this issue for more than a month.  Quickbooks is no help and no percentages work for all the employees...I tried 11.38% and that got it the closest.  I hope that someone can read this and not have to waste anymore time.  

              This is not long term solution but for now so that reporting is correct...go to Paid Family Leave calculator and enter in the employee gross amount.  It will give you the correct company and employee premium amount which you can adjust the amount manually while in the preview paycheck screen  

              https://paidleave.wa.gov/estimate-your-paid-leave-payments/ 

              H
              hayshakerfarm
              April 14, 2023

              This is so ridiculous. We just went to pay our Q1 2023 PFML taxes and realized that the rate had not been changed. I have spent over 3 hours on the phone and chat with QB trying to change it and they are so unhelpful and impossible to work with. How hard is it to change the rate?!

              Terms & ConditionsAccessibility statement