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O
orear
December 21, 2022
Question

Wages don't calculate properly

  • December 21, 2022
  • 1 reply
  • 0 views

Has anyone else notices that wages don't calculate properly?

On any given payroll, an employee may several have worked several jobs and/or travel with or without overtime.  I have a spreadsheet to verify what wages should be for each payroll item for each employee.  The gross wages for each employee in the spreadsheet are never what QuickBooks has calculated.  I've noticed that in QB Desktop, the wages are off by several cents on each line.  I then have to delete the wage amount and hours and re-renter them so that the wages are correct.  This is time consuming and shouldn't have to happen.

Is there a way to get this correct so I don't have to do it manually each payroll and for each employee?

1 reply

M
Mark_R
December 21, 2022

Hi there, @orear.

 

I want to make sure the gross wages for each employee calculates correctly.

 

One of the possible reasons why employees' gross wages don't calculate properly is that the payroll tax table isn't updated. You'll want to ensure to run the latest payroll update to have an accurate calculation of wages and tax amounts. Here's how:

 

  1. Go to the Employees menu and select Get Payroll Updates.
  2. Check the Download Entire Update checkbox.
  3. Select Download Latest Update.
  4. You'll see a pop-up when the update is complete. 

 

If you get the same result, you can check out these resources for more troubleshooting steps on what to do if payroll wages aren't calculating properly:

 

 

You may also want to run and customize payroll reports in QuickBooks Desktop. This will help you manage payroll taxes and keep track of employee expenses. 

 

Feel free to leave a comment below if you have follow-up questions about the calculation of the gross wage. I'll be standing by to your response.

O
orearAuthor
December 21, 2022

Mark_R,

 

It's just the wages that aren't calculating properly, not the taxes (after I correct the wages).  Whether or not a payroll update has been run (which I always do when suggested) is irrelevant as this doesn't effect wages.

 

Here's an example:  Employee is paid $21/hr and worked 79.08 hrs for the pay period.  QB calculates this to equal $1660.35.  Do the math, is this correct?  All of the taxes for that gross amount come out correctly, but the wage itself IS NOT CORRECT.  It should be $1660.68, then the taxes recalculate and are correct for that amount.

 

This still happens after running a payroll checkup.

 

M
MirriamM
December 21, 2022

Thanks for getting back and confirming, @orear.

 

I can see that you've already updated your payroll, but still, wages don't calculate correctly. To further investigate this problem, I suggest contacting our Payroll Support Team. They have the tools to perform screen sharing in a secure environment and check your payroll settings.

 

To reach them, here's how:

 

  1. On your QuickBooks account, go to the Help menu at the top.
  2. Select QuickBooks Desktop Help. 
  3. Choose Contact Us. 
  4. Enter the issue or topic in the field box. 
  5. Follow the onscreen instructions.

 

You can also check out this link for more information on how to contact them: Contact Payroll support. Ensure to review their support hours to know when agents are available.

 

Once resolved, I recommend running and customizing any payroll reports in the program. Doing this will help you manage your payroll and keep track of employee expenses. 

 

Please let me know if you have other concerns. I'm just around to help. Have a great day.

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