Waiting on a payment to process an it hasn't completed yet?

Thanks for dropping your concern here. Let me provide information about customer payments inside QuickBooks Online (QBO).

The momentum of deposits depends on the product you're using and the payment type. The Standard Deposits operates every day except for Sundays, Thanksgiving Day, and Christmas, while Instant Deposits process every year with no exceptions. To know about the deposit speed for your product, here's how:

1. In Settings, select Account and Settings.
2. Click the Payments tab and review the Deposit Speed section. 

If you're new to QuickBooks Payments, please note that the first set of payments will be deposited within five business days. However, the deposits may take longer while we set up your account. Once the setup process is complete, subsequent customer payments will be transferred more quickly. Visit this article to learn more about customer payment deposits: Find out when QuickBooks Payments deposits customer payments.

I recommend scanning this link as your reference to learn more answers to Common questions about payment deposits in QuickBooks Online. 

Don't hesitate to reply below for further help in receiving the payment from your customers. The Community is here 24/7. Take care!