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3
3847
April 1, 2025
Question

WARNING About Online Payroll Expert!

  • April 1, 2025
  • 1 reply
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BE CAREFUL using Online Payroll Elite! 

 

On 03/25/25, our company migrated to QuickBooks Online Elite Payroll.  I entered all of our Active Employee YTD paydata to process payroll.  However, I did not enter any of the 2025 1st Quarter Terminated employees YTD paydata.  On 03/27/25, I told the QuickBooks Online Elite Payroll Expert that all of the 2025 1st Quarter Terminated employees YTD paydata would not be entered until the week of 03/31/25.  HOWEVER, on 03/27/25, this Online Elite Payroll Expert logged into our Company account, added themselves as an "Accounting Firm" user, then they processed our 1st Quarter Payroll Taxes on 03/27/25 without all the payroll data and without our permission.  These 1st Quarter Payroll Taxes were not accurate and they were not due until 04/15/25.  Additionally, this QuickBooks Online Elite Payroll Expert made Journal Entries in our Company file without our permission, then tried to hide them (attached is a screenshot of the journal entry). 

 

We only fund our Payroll Account for Payroll and Taxes in advance.  So, when this QuickBooks Online Elite Payroll Expert processed the Payroll Taxes, we were never notified in advance about the payment resulting in the funds not being available in the payroll account.  This caused the account to overdrawn.

 

I contacted QuickBooks Payroll Support on 03/27/25 - CASE xxxxxxxxxxx, 03/28/25 - CASE xxxxxxxxxxx was told that the QuickBooks Online Elite Payroll Expert would be permanently banned from our Company Account.  Additionally, I was told that the incorrect Payroll Tax Payment would be reversed.  HOWEVER, on 03/31/25, QuickBooks placed a HOLD on our Payroll Account claiming we bounced the Payroll Tax Payment that should have never been processed.  They are preventing us from processing our payroll and told us to literally figure out how to pay our employees another way. 

 

Today, 03/31/25, I have spoken to 10 different Payroll Support Reps that could careless about this situation.  They acknowledge that the QuickBooks Online Elite Payroll Expert made a mistake, but are REFUSING to fix the problem!  Instead of immediately fixing their mistake, they think telling me the case has been escalated and will take 5 additional business days to resolve is a satisfactory answer!

 

The last Payroll Support Rep, [PII removed], Case xxxxxxxxxxx, literally placed me on hold for 45 minutes making it appear as if he was discussing the problem with Tier 2/3.  But it was a scam.  He acknowledge it was QuickBooks mistake, that he never spoke to anyone and reiterated the same thing that we have to wait 5 business days.  I requested he transfer me to a Supervisor, but he claimed he couldn't transfer me.  Instead that a Supervisor would call me.  Another LIE!

 

Our employees are scattered throughout the State, so there's no way to pay them.  QuickBooks Online Payroll Elite Expert is 100% to blame for this problem, but QuickBooks is refusing to correct their mistake so we can pay our employees!

 

This is a WARNING to be very very careful using Online Payroll Elite.

1 reply

3
3847Author
April 2, 2025

QuickBooks Online Elite Payroll Department has lied once again.  I know this Department is primarily staffed and supported by the Foreign Support Department. Simply put, they do NOT know or understand basic American Payroll rules and procedures, which is causing problems with our company file.

 

The QuickBooks Online Elite Payroll Department put a hold notice on our company file that states "There wasn't enough funds in your account to cover your recent payroll, so we paid your team on your behalf."  This is a complete LIE.  Our bank account shows where all the individual direct deposit paychecks were paid out of our Payroll Checking account 03/25/25.

 

What QuickBooks Online Elite Payroll Department couldn't process was the unauthorized and inaccurate 2025 1st Quarter Tax Payment. 

 

Before the onboarding of YTD active and terminated employee paydata was finished, the QuickBooks Online Elite Payroll Department Expert processed the 1st Quarter taxes on 03/27/25.  This was done AFTER our payroll was processed on 03/25/25. 

 

The 2025 1st Quarter Tax payment and filings should have never been processed until all the 2025 YTD active and terminated employee paydata was complete.  Had the Foreign Support Department of the QuickBooks Online Elite Payroll Department understood basic American Payroll procedures, then this would’ve never happened. 

 

So, now, not only is the 1st Quarter tax payment wrong, so are any filings associated with this payment.  This payment and filing are wrong, because all the 2025 YTD active and terminated employee paydata was not entered into the company file.  This is very basic American Payroll knowledge that this Foreign QuickBooks Online Elite Department FAILS TO UNDERSTAND. Thus, putting all of QuickBooks Online Payroll American based companies in jeopardy with the IRS and their States. 

 

THE HOLD PLACED ON OUR COMPANY FILE DEMONSTRATES THE INCOMPETENCE OF THE QUICKBOOKS ONLINE ELITE PAYROLL DEPARTMENT AND THE UNETHICAL ACTIONS THIS DEPARTMENT WILL GO TO COVERUP THEIR BLATANT LIES.

 

INTUIT you need to fix this problem IMMEDIATELY.  How many times will a company be subjected to this type of problem, before it is corrected?! 

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