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JamesBCPA
February 1, 2022
Question

WARNING - Upgrade to 2022 Changed the ORDER and RATES of Payroll Items

  • February 1, 2022
  • 1 reply
  • 0 views

We just upgraded an in-house QuickBooks Desktop Payroll client from 2021 to 2022 and discovered that several employees' payroll items were inexplicably reordered and had the rates changed. Here is a screen shot of one employee's most recent paystub before the upgrade, and another screen shot of the same employee's setup. WHY, WHY, WHY does stuff like this have to happen? There is no reason for an upgrade to make random changes like this in a payroll file. To make matters worse, some employees were changed and some weren't. All of the employees have the same exact payroll items, but the ones who were changes were not changed in the same way. If there were a pattern, we might be able to determine what the problem is, but there's no discernible pattern to this, whatsoever. Beware of this potential problem when you upgrade. INTUIT, please figure this out and give us a fix before we upgrade other clients. By the way, this client has 95 employees to change - time, effort and money that we are going to have to eat! 

 

1 reply

Angelyn_T
Angelyn_T
February 1, 2022

I appreciate you for sharing every detail of your concern, @JamesBCPA. Let me provide some insights about upgrading QuickBooks Desktop (QBDT) from 2021 to 2022.

 

Usually, updating or upgrading QBDT or payroll won't affect your transactions or the data entered on your file. Since there are changes to the order and the rate of the payroll items, you can start by checking the Audit Trail report to see possible updates made to your payroll entries.

 

Here's how:

 

  1. Go to the Reports tab, then click on Accountant.
  2. Select Audit Trail.
  3. Make the necessary customization if needed.
  4. Review the changes made to your data from there.

 

If there are updates to the payroll items, then that's the reason why changes happen. 

 

If not, I recommend reaching out to our Support Team to isolate the issue. A live representative can look into your account securely and investigate the behavior of why the payroll order and rates are modified.

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter a brief description of your issue, then select Let's talk.
  5. Choose a way to connect.

 

Once settled, you're now ready to keep track of your payroll entries as before.

 

If you have any other QuickBooks or payroll questions, let me know by adding a comment below. I'm more than happy to help. Have a good one!

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