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kmelland
July 26, 2022
Question

Washington Paid Family and Medical Leave - not calculating at all

  • July 26, 2022
  • 1 reply
  • 0 views

Hi.  Since February 2022, my Washington Paid Family & Medical leave is not calculating.  It was working prior to this.  It is set up correctly as to the instruction from Intuit.  Each payroll I have to adjust each persons paycheck so that it deducts the correct amount.  I am so confused at this point as to why it is not calculating.  I tried doing a chat within QuickBooks, but after an hour and a half, he could not answer my question.  Hoping someone here can help.  Thanks

1 reply

D
DebSheenD
July 26, 2022

Hello, kmelland.

 

Thank you for posting here in the Community. I'm here to help you correct the rate to ensure the deductions will be correct when running payroll in QuickBooks Desktop.

 

Make sure to have the latest payroll update if you haven't done so already. This will ensure that all updates related to the tax rates are implemented in the program:

 

  1. Go to the Employees menu, then tap Get Payroll Updates.
  2. Check the Download Entire Update box.
  3. Hit Download Latest Update. 

 

For additional reference, I've attached a link you can use if you want to exempt employees from Washington Paid Family and Medical Leave in the future: Set up Washington Paid Family and Medical Leave.

 

Fill me in if you need a helping hand managing your payroll items and the rates for payroll. I'm always here to help. Take care always.

K
kmellandAuthor
July 28, 2022

I have done all of the update both quickbooks and the payroll, and they did not help the situation. It is still not calculating the paid family and medical leave on paychecks.  Any other suggestions?

 

M
Maybelle_S
July 28, 2022

Thanks for coming back to us, @kmelland.

 

Since the issue persists after the updates, let's check the payroll items. We can verify the rates by going to the Lists menu.

 

Here's how:

 

  1. Go to the Lists menu.
  2. Select Payroll Item List.
  3. Find and open the PMFL item and verify the rates. 

 

Once done, go back to your employee's profile and delete the payroll item under Taxes, then Other. I'll walk you through the steps.

 

  1. Go to the Employees menu, then Employee Center.
  2. Double click the name of the employee.
  3. Select Payroll Info, and then Taxes.
  4. Click the Other tab, choose the item and click Delete.
  5. Hit OK.

 

Then, open the employee's profile again and reassign the PFML item list, and hit OK. This will refresh the tax rates under that employee. Process and run payroll to check on the calculated amounts.

 

Moreover, we can check your employee's payroll data by going to the Reports menu, then Employees & Payroll.

 

However, if the same thing happen after doing the troubleshooting above, I'd reaching out to our Payroll Support Team. They have the tools such as screen-sharing that can help double check why WA Paid Family and Medical Leave deduction is not calculating correctly.

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help. 
  3. Enter your concern, then hit Continue.
  4. Choose Get a callback. 

 

I've also included a link you can utilize to exempt employees from Washington Paid Family and Medical Leave in the future: Set up Washington Paid Family and Medical Leave.

 

Let me know if there's anything else I can do to assist with your PFML. I'd be more than glad happy to assist you. Always be safe.

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