We are closing our business and have always used Quickbooks online and Quickbooks payroll. How do cancel and maintain records after c anceling?

Hi there, dorisgroff.

It's sad to see you go, but I'm here to help you in canceling your account.

Once you close your account, you'll still have read-only access to your records. We'll keep your data for a year before permanently deleting them. I'd recommend exporting the reports, lists, and forms that you might need in the future.

When you're ready, here's how to cancel your account:

1. Open a web browser on your computer.
2. Sign in to QuickBooks Online as the master admin.
3. Click the Gear icon, then choose Account and settings.
4. Head to the Billing & Subscription tab.
5. In the Payroll section, select Cancel.
6. Fill out the online cancelation form to complete your cancelation.
7. In the QuickBooks section, select Cancel subscription or Cancel online. 
8. Follow the onscreen instruction to complete the process.

To learn more about the process, you can refer to these guides:

• Cancel your QuickBooks Online subscription
• Cancel Your QuickBooks Payroll Subscription

If you need some resources in dealing with your other tasks, you can browse a topic on our Help Article page.

Feel welcome to visit the Community again with any concerns or questions you may have. We're open here 24/7 and always ready to assist.

Cancel your account and resubscribe for only 1 month per 12 months. Another option, convert your data to QB Desktop file format. Utilize the trial license to open it later.