We are using Quickbooks Payroll in 2021

Let me help you update the Class in the Payroll Settings, jennifersrussell. 

If you are trying to update employee classes in QuickBooks, just access the Payroll Settings to make the necessary changes that you want. Here's how:

1. From the Gear icon at the top, choose Payroll Settings. 
2. This will open the Preferences page.
3. From there, navigate to the Company and Account section and then click on Accounting. 
4. Scroll down to the bottom and go to Classes.
5. Choose the option saying, I use different classes for different employees.
6. Click OK to proceed to the next page.
7. Scroll up and you will see the boxes where you can choose a different class for each employee.
8. Once updated, click  I use different classes for different employees. to save the settings.

For more information about the Class feature, check out the Get started with class tracking in QuickBooks Online article. If the same thing hapeens, we can try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Feel free to visit our Payroll page for more insights about managing your payroll forms and transactions.

I'm just one post away if you need a hand with creating paychecks or any QuickBooks-related. I'll be here to ensure your success. You have a good one.