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whbpayroll
August 28, 2021
Question

We cannot access Quickbooks Online Payroll

  • August 28, 2021
  • 1 reply
  • 0 views

This is our  2nd payroll without Intuit (4 weeks). No government reports. No customer billing. Major Problem. No one at Intuit seems capable or cares. Need data to move to another service. Why would this company migrate users to a new system without proper testing? We have spent many hours trying to get help from Intuit. As you drill down they will instruct you to sign onto the software and go to help/contact us. The problem is we can't sign in. We were told that this problem is not just a one off problem. Any one else having this problem and found a solution?

1 reply

JessT
JessT
August 28, 2021

Hi whbpayroll,

 

I felt sad that you're experiencing this. I'll be sure to provide a way to get in touch with our Support team, so they can check your account. They have access to your billing information and can help you with your concern.

 

Please choose your payroll product to connect to the team:

 

 

Let me know if you have other questions in mind.

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