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Rafael K
September 25, 2024
Question

We didn't find any companies for this account

  • September 25, 2024
  • 1 reply
  • 0 views

Every time that I try to see my paystub by clicking on the link that I received on my email I get this error:

We didn't find any companies for this account

 

I called the Support and the orientation is to recovery my account. By recovering I need to choose between change my Email or Phone Number that is on my account, but I don't need to change it, because I don't have a log-in problem.

The support was useless, specially because I told the message that I was getting, she was also able to determine that I had log-in a few minutes ago.

How can I solve this issue and have my access back?

1 reply

R
RheaMaeH
September 25, 2024

Hello there, Rafael K.

 

I can see that you've already posted this concern here in the Community forum about viewing your pay stub. Please know that my colleague has provided a solution to help you resolve this as soon as possible.

 

I'll be glad to route you to her suggestion. Kindly see the link below:

 

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-we-didn-t-find-any-companies-for-this-account-error..

 

Keep in touch if there's anything I can assist with when encountering an error while viewing your pay stub or anything else about QuickBooks Online. We're here to help in all possible ways to get you back to business.

D
Dharmendra122
October 7, 2024

HI Team, I am also facing the same issue, clearing cookies or cache is not helping me out. I have even tried changing my PW, which got updated but i Keep getting " We didn't find any companies for this account". Please help me out. This happened just suddenly and im not able to process any transactions for the company.

A
Anonymous
October 7, 2024

It's good to see you on this thread, @Dharmendra122. I appreciate you sharing the troubleshooting you've performed. I'm here to help connect you with the team that can best address your concerns.

 

Firstly, have you tried logging into your account using a private window? If you have already attempted this and the issue persists, I recommend contacting our support team once more. They will be able to conduct a thorough investigation to determine the root cause of the error and address your concern effectively.

 

Please visit the link provided, where you’ll find our Payroll support phone number at the bottom of the page. Feel free to reach out for further assistance: Contact Payroll Support.


If you're using Plus, Essentials, or Simple Start, our support hours are Monday through Friday, 6 AM to 6 PM PT. For Advanced subscription users, support is available Monday through Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT.

 

Additionally, you can visit this resource to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in.

 

If you have any other QuickBooks questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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