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R
Rafael K
September 25, 2024
Question

We didn't find any companies for this account error

  • September 25, 2024
  • 1 reply
  • 0 views

Every time that I click on the paystub link that I received on my e-mail, after a successfully log in I get this error:

 

We didn't find any companies for this account

 

I called (because there is no chat) the support and they told to recovery my account. I don't have problem to log-in, I know my credentials, I received the code on my phone. So, everything is fine on that part. By recovering I need to change the Phone Number or Email in my account, and there is no point of doing that.

 

So, what is it the solution for this issue?

1 reply

A
AbegailS_
September 25, 2024

Hello there, Rafael.

 

I'm here to ensure that you can view your paystub.

 

When users come across unexpected issues such as runtime errors, we suggest basic troubleshooting steps for the browser to address the issue. It's possible that the stored temporary internet files may be causing difficulties when trying to access your pay stub.

 

We can start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once you're in, let's go to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 


I've also added these articles that'll help you handle your paychecks and W-2s in QuickBooks Online:

 

If you have any other QuickBooks questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

R
Rafael KAuthor
September 26, 2024

Abegails, thanks for the reply.

 

The browser and cache is not the issue. These were my first troubleshoots.

 

The "error" message is clear, there is no environmental issue here. Some Quickbooks update/migration screwed up my account.

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