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cindyratliff
January 8, 2025
Question

We have received unknown bank deposits from Intuit Payroll Services.

  • January 8, 2025
  • 2 replies
  • 0 views

We have received bank deposits from a company we do not do business with.  The only contact information I can discover is "Intuit Payroll Services".  But when I call the number listed, no one seems to be able to help me.

 

These deposits are in error and I need to return the money to the sender - but I can't find them.

 

How can I figure out who sent us money so I can return it?

    2 replies

    FishingForAnswers
    FishingForAnswers
    January 8, 2025

    @cindyratliff  At the very least, your bank should be able to send the money back to Intuit.

     

    It sounds like either another QB user put in the wrong financial information for one of their customers, or said customer did, or Intuit themselves screwed up.

     

    Whether the origin of the money actually gets the money back from Intuit after is an entirely different matter.

     

    Either way, the staff on this forum won't help, and you'll probably be in for several hours of phone calls with the higher-up Intuit staff; I'd just start with your bank.

      C
      cindyratliffAuthor
      January 8, 2025

      Thanks!  I did start with my bank, but they referred me to the depositor - which is Intuit Payroll.  

       

      It's not unheard of for our Sales Team to not keep Accounting in the loop on expected funds - but this is now 3 months and 2 deposits so I'm guessing it was someone entered the account number incorrectly.

       

      Looks like we will just hold their funds until someone comes knocking.  Eventually they will figure out their mistake and do a trace themselves.

       

      Thank you!!

        J
        Jeff_S
        January 8, 2025

        Thank you for reaching out to the Community, Cindy. I’d like to clarify the process regarding the charges you’ve noticed in your account.

         

        Usually, you will receive an email notification from our Intuit Payroll Services concerning any charges. If you haven't received an email or any related notification, we will need to reach out to our support team to investigate further. They can assist you in identifying the source of the deposit and guide you on how to return the funds.

         

        Here's how you can contact them:

         

        1. In your QuickBooks (QBO) Online account, click the Help icon at the top right corner.
        2. Click the Search tab.
        3. Type "Talk to support" then hit enter.
        4. At the lower right side, click Contact Us.

         

        Visit this article for more information: Get help with QuickBooks products and services.

         

        Additionally, QBO provides a range of reports that give you a comprehensive view of your business, enabling you to assess the performance of your sales and expenses.

         

        Please know that the Community is available 24/7 to assist with any further questions you may have regarding recording deposits. Please don’t hesitate to reach out. We're here to help you every step of the way. Take care and have a great day!

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