We initiate our own tax payments. We made a tax payment that QB debited our account for and never paid to tax agency - can't get them to resolve via email and can't call

I know this hasn't been easy for you while handling the tax payments in your QuickBooks Online (QBO) account.

We deeply understand the depth of your frustration, and we want to assure you that we're fully devoted to offering you assistance to address your concerns. 

Due to the public nature of the Community, for security reasons, we're unable to provide support for any issues related to money movement.

However, I'd suggest reaching out to our QuickBooks support team. They have the necessary tools and expertise to check your account via screen-sharing sessions and pinpoint the tax payment issue you've been experiencing.

Here's how:

1. Log in to your QuickBooks Online (QBO) company.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a summary of your concern, then click Continue.
5. Choose a way to connect with us. You can either choose to Chat with us or Have us call you.

On top of that, we will submit an internal complaint regarding the tax payment issue you've been experiencing.

Your feedback matters to us as this helps us find better solutions and implement corrective action. No worries, I'll relay it to the concerned team so we can enhance your overall QuickBooks experience.

Please know that we're always here to provide further help for any difficulties you may have at any given time. Our assistance for you is just a few posts away.