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K
khughes2
September 20, 2023
Question

We track employee time in QB time, but once we export the time over to Quickbooks Online, the time tracking for each job isn't showing up under "payroll expenses".

  • September 20, 2023
  • 1 reply
  • 0 views
We track our time in Quickbooks online, and our employees are logged into a "customer", which sends over to a "project" in Quickbooks Online once exported. Once the payroll is exported & processed, the payroll costing per job usually shows up under the "Payroll Expenses" report under the project. Well, lately, this has not been happening, which is affecting our job costing. How can I resolve this issue?

1 reply

AlcaeusF
AlcaeusF
September 20, 2023

Hi khughes2,

 

Thank you for posting here in the Community space. I'm here to help you figure out the issue with your payroll costing per job in QuickBooks Online.

 

Did you import your timesheet before running your payroll? For users using the Payroll Expenses method for job costing, timesheets won’t increase your costs until you run payroll. If you want to estimate your labor costs between payroll runs or if you don’t have payroll, use estimated hourly costs.

 

We have a detailed guide on how to use payroll expenses to track payroll costs in QuickBooks. For tips and more information, I recommend checking out these links:

 

 

Drop a comment if you need additional assistance resolving the issue with the data showing in your Payroll Expenses report. We'll be sure to get back to you. Take care always.

C
chaya143
November 8, 2023

Is there anyway to fix this retroactively.  I went back and added timesheets with job costing for some employees that did not have them previously, but the costs are showing up under the "hourly costs" view in payroll whereas the newer entries are showing up in payroll expenses.  Is there a way to fix this so the older entries show show up in expenses?

R
Rea_M
November 8, 2023

Hello, chaya143. I know how to fix the category of your older timesheet entries. I'll elaborate on this in detail below.

 

Changes will not retroactively apply when making updates to your timesheets. You'll want to return to the older ones and re-run your payroll. If you've already processed payroll, you can delete and recreate it. Otherwise, I'd recommend contacting our Payroll Care team so they can adjust it for you. To do this, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect (Start a chat with a support expert or Get a callback from the next available one).

 

Additionally, if you wish to learn more on how to use projects to track your labor costs and profitability in QuickBooks Online (QBO), please feel free to check out this article: Track hourly labor costs and profitability by project in QuickBooks Online.

 

Please let me know by commenting below if you have any other concerns or questions about managing employees and timesheet data in QBO. I'm always here to assist you.

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