We use QB online payroll. Having trouble converting a salaried employee to an hourly rate. I can change it in the employee profile but doesn't recognize it. Help!

Hello Kwil,

Thank you for connecting with the QuickBooks Community! I want to rule out if you are having a browser issue, so let's go ahead and perform some basic troubleshooting steps like using a private window and clearing your cached files.

Shortcut keys for private browsing:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Try the time approval step and let me know if you're getting the same error. I'm looking forward to hearing back from you. See you soon.