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V
vtbarber
November 4, 2024
Question

What do I do when Quickbooks made an error on the 2022 W2 forms not matching the 941 Forms amount?

  • November 4, 2024
  • 1 reply
  • 0 views
The 941 forms were auto filled as was the W2 and W3 forms  they don't ad up.

1 reply

R
rvrfrf
November 4, 2024

Welcome to the Community, vtbarber. I appreciate your detailed information.

 

If you need to fix something on an employee's W-2, it will depend on the payroll service you're using and if your forms have been filed.

 

Here's some things on W-2 forms that can't be fixed:
 

  • Business Name
  • Business address
  • Employee address
  • Employee prefix (Mr. Mrs., etc.)

 

Since your automated taxes and forms setting was activated, and Intuit filed W-2s for you, you'll need to contact our Customer Care team to request a correction. 


Intuit will fix it if necessary, and file a W-2c form with the SSA. You'll also receive a copy of your W-2c to provide your employee with, and an updated W-3 for record keeping. The agent you speak with can let you know approximately when you and your employee can expect to receive the W-2c and W-3c.

 

You can refer to our Fix an incorrect W-2 & W-3 article for more information about correcting errors on W-2 forms.

 

If there's any additional questions, I'm just a post away. Have a lovely Monday!

V
vtbarberAuthor
November 5, 2024

When I click the link to your Customer care Support, No where on that page is a contact us button to have a live person talk to me or answer my questions.  The AI help says someone will contact me in 5 minutes. One person called but they said they couldn't help me and to go to another page. That page is the same page as you sent me to. This is frustrating. Make it easier to get help!!!  Quickbooks made the error and they are impossible to get anyone live to help.

 

E
Erika_K
November 5, 2024

Thank you for contacting our support team, vtbarber. Your efforts in reviewing the help articles are valued. I'll be here to ensure you'll be able to reach out to our live experts.

 

The easiest way to contact our live representatives is through your QuickBooks Online (QBO) account. In this case, I recommend logging in to your account through a supported web browser. From there, you'll have access to the Contact Us button and have the option to choose between a live call representative or a live chat support. 

 

I'll guide you on how:

 

  1. Locate the Help icon and select the Search tab.
  2. Click the Contact Us button.

  3. From the What can we help you with? section, hit the Payroll tile.

  4. Choose how you want to connect with us:
    • Have us call you: We'll call you in about 5 min.
    • Chat with us: Start a conversation.

 

I'd also recommend checking out their support hours to ensure you receive timely assistance.

Additionally, you have the option to print your W-2s if you want to send them as paper copies to your employees, for your records or a W-3 for your accountant. Sending these copies helps maintain clear communication and compliance with tax regulations.

 

If you have further concerns about processing your payroll forms, hit the Reply button. Whether you’re encountering specific challenges or need clarification on certain aspects of payroll processing, I’m here to assist you. I'm here to ensure your tax forms are accurate and you have the support you need.   

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