What happened to the switch company option?

Confirmed new bug/issue being investigated by Quickbooks Tech Team no ETA on fix

Thanks for posting in the Community, 3672.

Currently, our product engineers are investigating an issue where the switch company option is missing from the gear icon. While I can't provide a specific time frame for a fix, I recommend reaching out to our Customer Care Team so they can add you to the list of affected users. This way, you'll be notified when an update becomes available.

Here's how to contact us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

Check out our support hours in this article: QuickBooks Online Support.

In the meantime, you can manually sign out of your current company to log into another one while our product engineers are working diligently to find a permanent solution to this issue.

You might also want to change company settings and turn features on and off. Here's an article all about it: Edit company settings.

Let me know if you have other concerns about QuickBooks. I'd be glad to help you further, 3672.