What if Quickbooks didn't pay all the payroll tax liability?

Thanks for bringing up this crucial matter about payroll tax payments, ASwearingin. I'm here to guide you toward the appropriate resolution.

For customers like yourself who are enrolled in the AutoPay & File feature, our system is designed to process tax payments in full. This feature is intended to simplify your payroll responsibilities and ensure that submissions are made on time.

If there are processing issues such as unsuccessful or partial payments, we need to review your account to determine what happened. In such cases, our specialized Payroll Support Team is best equipped to assist you. They have the expertise and necessary access to delve into the details of your account, identify the root cause, and work towards a swift resolution.

Let me share these steps on how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then let them know that you have concerns about tax payments.
6. Choose between Chat or Have us call you.

In the meantime, here are some articles for additional guidance about using the payroll function in QBO:

• Resolve a non-sufficient funds (NSF) hold on your payroll service
• Resolve an urgent issue with your payroll account

Please don’t hesitate to reach out again if you have any other questions when paying your employees, sending tax payments, or working in QBO as a whole. The Community is available 24/7 to assist you at any time.