What is the procedure when customer disputes payment? The money was sucked out of our account 3 weeks ago. Trying to determine action.

A customer dispute or a chargeback occurs when a cardholder questions a payment card transaction, Mabyn. I can share supplemental information to determine its grounds, including various reasons such as errors, fraud, or customer dissatisfaction.

First, the procedure usually starts when a customer disputes a charge with their bank or credit card company. The financial institution then notifies QuickBooks Payments, prompting us to send an email with instructions to you. Once processed, an automatic debit occurs, and if the card-issuing bank meets all chargeback requirements, the funds are passed to the merchant.

Additionally, the documents you submitted in response to the dispute help maintain transparent communication between you and your customer. The bank makes its decision based on the evidence provided by both parties.

Second, please know that we have no direct contact with the cardholder. Our role is to represent you and work toward resolving these disputes in your favor. Therefore, it's not QuickBooks' determination.

Lastly, you can contact Payment Support for further guidance. They have the resources to discuss this matter thoroughly.

Here's an article you can review for the entire chargebacks and rebuttals process: Handle chargebacks and retrieval requests for QuickBooks Payments.

On the other hand, scan these materials to safeguard your business:

• Use Payments Dispute Protection
• Sign up for Payments Dispute Protection

If I can be of any additional assistance with other payment-related activities, kindly insert a comment below. I'm available around the clock to provide appropriate information. Take care.