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August 19, 2021
Question

What to do when you attempt too many pin tries at the ATM and your cash card is shut down?

  • August 19, 2021
  • 1 reply
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1 reply

Angelyn_T
August 19, 2021

Hi there, @extremeflooring-.

 

If an incorrect pin is used three or multiple times, your account will be locked out for security reasons. If you happen to forget your pin, I recommend reaching out to our QuickBooks Online Support for further assistance. A live representative can look into your account securely and recover your cash card pin.

 

To contact support:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Help (?) menu.
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us.
  4. Choose a way to connect with support.

 

Support is open from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

 

On the other hand, you can open this link to learn more about QuickBooks Cash account:

 

 

If you have any other QuickBooks questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe!