When a direct deposit for payroll is returned how do I issue a paper check without duplicating?

It sounds so inconvenient to deal with a returned direct deposit and need to switch to a paper check, melody.

I can help you through the process and ensure the employee's check is tracked correctly without any duplicates. Let's go through the steps together to connect the paper check to the employee in your payroll system.

There are two common scenarios as to why your employees won’t get their direct deposit:

• Scenario 1: The account or routing number is incorrect
• Scenario 2: The account is for another employee

In your case, since the direct deposit was returned, the best course of action is to issue a check to your employee. Then, void the rejected direct deposit in QuickBooks to prevent duplicates, and ensure everything stays accurate in your records.

To void the direct deposit check:

1. Go to Payroll, then Employees.
2. Click on Paycheck list.
3. Pick the paycheck(s) you'd like to delete or void, then select Void.
4. Once finished, hit Yes.

If you encounter an issue or are unable to change the direct deposit check, I'd recommend reaching our Payroll Team to help you further.

After the paycheck has been voided, you can create a manual paycheck to record the check you’ve given to your employees. Just remember to turn off the direct deposit for this check.

I'm adding these articles to learn more about Return codes and to know what to do if you receive an NOC after processing direct deposits:

• Understand the ACH (Automated Clearing House) return code reference chart
• Handle a Notice of Change (NOC).

Feel free to visit this thread if you still have follow-up questions about direct deposits or other paycheck-related concerns. I'll get back to you as soon as I can.