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August 6, 2023
Question

When entering payroll history, it keeps telling me the amounts I have entered for each quarter don't match the YTD calculations even when the math does match. Why?

  • August 6, 2023
  • 1 reply
  • 0 views
I say for the first quarter I paid "$2.47" for my State Income tax and "$2.53" for the second quarter.  The YTD calculation says "$5.00", but the system says my amounts don't add up to the YTD calculation.  The same thing happens for my transit tax. The last I checked, $2.47 + $2.53 does indeed equal $5.00.  Am I using the wrong math or what?

1 reply

MJoy_D
August 6, 2023

I can share some information that can adjust your employees' year-to-date (YTD) amounts, @bigericapwu604

 

To adjust those numbers, I suggest reaching out to our Payroll Support team. They're the ones who can get into your account securely and adjust those YTD amounts. 

 

You can reach them by arranging a callback or through chat. You can do it by going to the Help icon at the top right of the account. 

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

Once fixed, you can now run your next payroll: Process or run payroll. You can also run several payroll reports to view useful information about your business and employees, check the following article for detailed guidance: Run payroll reports.

 

I'm always here if you have follow-up questions about your payroll or anything else by leaving a reply below. Keep safe, and enjoy the rest of the week!