When I click on the NEW button the option to run a new payroll is missing. Is there somewhere new I need to look for this?

Hi there, michele.

I appreciate you for reaching out to the Community. To my knowledge, QuickBooks hasn't made recently changed its features. However, it's possible that the issue you're experiencing may be related to a problem with your browser. I recommend opening your account using an incognito or private browser to determine whether this is a web issue with your QuickBooks Online (QBO). This can resolve the problem, as it clears any excessive cache that may have accumulated in your browser. Doing so can ensure a smoother and more efficient experience with QBO.

Here's how: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

If the New button option starts working when you use a private window, it will be helpful to clear your browser cache to refresh the system. However, if the issue persists, I suggest using other supported browsers to determine whether the problem is specific to your current browser. This method provides additional clarity in identifying the root cause of the issue.
 

If you're looking for guidance on managing payroll and assigning a pay schedule to your employees, this helpful article is useful: Run payroll and assign a pay schedule. This resource provides comprehensive information on setting up a payroll in the system, calculating taxes and deductions, and ensuring that your employees are paid fairly and on time.

Additionally, I've added an article to guide you on the payroll reports you can pull up in QuickBooks: Run payroll reports. This article provides detailed information on your business finances.

Please don't hesitate to inform me if there is anything else I can do to support you. I'm just a post away. Have a great day!