The possible reason why payments can fail is because of incorrect bank info or insufficient funds. In this case, I suggest reaching out to our Customer Support Team for them to check with your Direct Deposit transaction.
You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
Select Assistant from the top bar.
Click Talk to a human.
Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback
Here are some helpful references that you can read to help manage your QuickBooks Payments account: