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November 1, 2021
Question

When I go to manually make a payroll tax payment a page appears to start loading but just remains blank. I've not had this issue before, please help.

  • November 1, 2021
  • 1 reply
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1 reply

Tori B
November 1, 2021

Hey there, @joe-senary-xyz.

 

Thanks for reaching out to the Community for support. I hope you're enjoying the day so far. 

 

I recommend trying some troubleshooting steps for your browser. Such as, clearing the cache. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your page not loading. 

 

I've included the links for all supported browsers that contain the steps to clear the cache below. 

 

 

After clearing cache, make sure to restart your browser. Then, try loading the payroll tax payment page again. 

 

Please let me know if you have any questions or concerns. I'll be here every step of the way. Take care and have a wonderful day ahead!