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Twylag
April 1, 2024
Question

When I try to select "Pay & File" or "Mark as Paid" for past payroll taxes, I get an error saying "No taxes due this period"? How do I remove these?

  • April 1, 2024
  • 1 reply
  • 0 views
Three of these payroll taxes were paid, though the amount calculated is below the actual amount I paid to the state agency. One of these payroll taxes is an over calculation of the tax that was paid.

    1 reply

    C
    CharleneMaeF
    April 1, 2024

    My main goal is to ensure the error message you encountered gets resolved, Twylag. 

     

    When you experience any error when paying, filing, or marking payroll taxes as paid, this needs to be further investigated to determine the main cause of the issue.

     

    Since we need to view your Payroll tax page, I recommend contacting our phone or chat support team. They have tools to securely access your account and provide solutions to fix the problem and ensure your taxes are recorded accurately. I've included the steps to contact support below.  

     

    1. Go to the Help (?) icon at the top.
    2. On the Assistant tab, click Talk to a Human.
    3. Enter your concern in the Type Something field, then click the Send icon.
    4. Click on I still need a human.
    5. Select Get help from a human.
    6. You can either select Chat with us or Have us call you.

     

    Additionally, I've added an article to help you learn how QuickBooks Online Payroll handles and calculates your taxes: Understand how your payroll taxes are calculated.

     

    I appreciate your patience as we work through this. If you have any other concerns or questions about managing your taxes or payroll transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

    L
    LLWright27
    August 1, 2024

    I keep getting this error message, and I keep spending hours on the phone to get them cleared.  Now I have more again and I'm tired of having to charge my employer for Quickbooks errors.  Again, this is either 1 or 2 cents of an error and I can't correct it.  I'm paying as Quickbooks says and then a week later it comes up with this tax that says we're late.

    S
    ShangY
    August 1, 2024

    Hello, @LLWright27. I'm here to ensure you get help you need with the error you encounter while paying and marking payroll taxes as paid QuickBooks Online (QBO). 

     

    To further investigate why you keep receiving the error message, I'd recommend contacting our Customer Care Support Team. They have the tools to  securely access your account and view your Payroll tax page. 

     

    Here's how:

     

    1. Open your QBO company.
    2. Click the Help (?) icon.
    3. Choose a way to connect with us:

     

    • Start a chat with an expert.
    • Get a callback from the next available expert.
       

    In addition, check out this article for efficient management of your payroll reports: Run payroll reports.
     

    Please let us know if you have follow-up questions about paying, filing, or marking your payroll taxes as paid. It's always our pleasure to help. Have a good one.

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