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J
Jbowen001
April 1, 2022
Question

When Logging into Intuit payroll It says no companies found. 3-31-2022

  • April 1, 2022
  • 5 replies
  • 0 views

When I logged into my Intuit account yesterday it said no accounts found. Spent hours on the phone. We were able to log in and see the account a couple of weeks ago.  Payroll was run and deposits were made on March 30. Spoke to five people in customer service people yesterday. Finally got to someone who could see my account but she could not help me access it. I set this Intuit payroll account up through Costco in 2017. She ended up transferring me to an Assisted Payroll Quickbooks desktop specialist since I had an old account with Assisted Payroll and she thought this might have caused a mix up. The Assisted Payroll person could not verify me since they had old account information. So after spending hours on the phone I could not get any help. I HAVE AN ACTIVE ACCOUNT and I NEED ACCESS!

5 replies

R
RCV
April 1, 2022

I know that this hasn't been easy, Jbowen001.

 

I would also feel the same thing if someone were transferring me and the issue is still unresolved. I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. That said, I want to make it up to you in the Community space.

 

We can try recovering your credentials to access your Intuit Payroll account. Let me guide you on how. You can follow the steps below. 

  1. Go to your Intuit account, then enter either your phone number or email in the box.
  2. Click the Sign-in button.
  3. Enter your password in the box and tap Continue. If you receive any error message, click Get a code to (phone number) or Sign differently.
  4. Enter the code in the field and follow the on-screen instructions.
  5. From there, select the Sign in and security button on the left side.
  6. Review your User ID, Email address, and Password. Modify it if needed.

 

Once done, you can now log in to your Intuit Payroll account again using the updated credentials. For the complete instructions, check out this page: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu....

 

If the issue persists, I'd suggest contacting our Customer Support Team. I know you already contacted them however, this is the best option we can have for them to investigate further what's cuasing this issue. Here's how: 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

Please call them within business hours to ensure we cater to your concern immediately. Additionally, feel easy to visit these links below about handling your Intuit logins, user management, company information, subscription, and more. 

Do you need more help completing other tasks in QuickBooks? Please let me know and I'll assist you with some guides and other pointers. Have a great day.

D
dkaptein
April 5, 2022

I am having the same issue - can't run payroll now - can't get any answers from Intuit - someone needs to fix this now!!!

U
UniqueKitchensInc
April 5, 2022

Hey I'm having the same issue & cant get any help other than they sent a reset password email after I called but still the same issue when I try to log in to Intuit Online Payroll. Its as if they've lost our account with all our records & I'm freaking out!  Were u able to get any help with this? 

J
Jbowen001Author
April 1, 2022

I did all this and I still cannot log in. And now I have emails stating taxes are due. I click on the link, log in , and same message "We didn't find any Intuit Online Payroll companies." I cannot spend another three hours on the phone fixing this issue. Please escalate this and get this issues resolved immediately. 

U
UniqueKitchensInc
April 5, 2022

I just encountered the same exact message upon trying to log in. After calling they reset my password but after going in to the intuit payroll it says the same exact thing! I've no clue what to do now & was curious to know if you were ever able to resolve the issue on your end? 

MichelleBh
MichelleBh
April 5, 2022

Don't sweat it, you got me, UniqueKitchensInc. Resetting the password is a good starting point. Since the issue persists, we have another solution that will help resolve the error. 

 

I'll make sure that the error We didn't find any Intuit Online Payroll companies will fix it as soon as possible. This way, you can log in to your account seamlessly. 

 

You can encounter this error if a secondary Other user is being created on the account with different access than the Employee user. Don't worry because the error message is now under investigation by our product engineers. 

 

With this, I'd recommend contacting our Customer Care Team again to add you to the affected user list. They can also troubleshoot the issue by following the workaround provided by our engineers. Make sure to contact them within business hours to ensure a swift response. Once fixed, rest assured that QuickBooks will notify you by email.

 

If you have follow-up questions, don't hang back to let me know in the comments section below. I'm happy to assist you. Be safe at all times.

J
Jbowen001Author
April 7, 2022

Update 4-5-2022

 

I finally got hold of the right department ( after being transferred 3 times) and the person fixed it. He said there was a refresh/reset issue as the backend team was trying to switch everyone over to the QB online payroll system. So he did something on his end and I logged in, Downloaded and exported all IFF files into my QB desktop version. I then asked for help to migrate over to QB Online Payroll and got error 1005. He had to put me on hold and check with another department, came back on the line and said the other department "fixed" something and I was able to migrate.

 

Tip for getting this issue fixed. Call [Removed]. Then keep asking for IOP (Intuit Payroll, NOT Quickbooks online payroll. Keep explaining as you get transferred that there are two separate divisions for online payroll ( QuickBooks Online Payroll and Intuit Online Payroll) You need Intuit Online (IOP as they internally call it). Once I got to the right person he fixed everything in about 15 minutes. 

 

Hope this Helps...

    B
    bishoppt
    April 7, 2022

    I had the same issue today. I was able to login 2 days ago with no problem but couldn’t today. I contacted 8 different Intuit chats and not one was able to help me gain access. My payroll as due at 5pm today and I wasn’t able to submit. I tried one last time 12 hours after I initially started contacting intuit and was finally able to login. However my employees will now get their checks 2 days late on 4/11 instead of 4/8 because the deadline was missed. No one at intuit cares at all and did not offer any alternative options other than to write and hand out paper checks which is not an option for my company. I’m incredibly disappointed with the customer service and lack of knowledge and care that was displayed today. My company is now looking at alternatives to switch our payroll to. 

    RenjolynC
    RenjolynC
    April 7, 2022

    Going back and forth isn't easy, bishoppt.

     

    I don't want to give up just yet, so I'd like to make it up you by sharing a couple of tips to prevent such issue from happening going forward.

     

    When you run payroll, you have the option to switch the payment method from direct deposit to paper check. Selecting the paper check option will only record the employees pay, so your payroll reports are accurate. To pay your employees, you will have to hand write the check.

     

    If you're subscribed to QuickBooks Online Payroll, here's how you can switch the pay method:

     

    1. Go to Payroll > Employees.
    2. Click the Run Payroll button.
    3. Select the Direct deposit icon next to the employee's name.
    4. Choose Paper check.
    5. Preview and submit the rest of your payroll as usual.

    As for the Intuit Online Payroll version, you can follow these steps:

     

    1. Go to the Payday tab. If necessary, select the appropriate pay schedule.
    2. Click the Check Details icon by the employee's name.
    3. Uncheck Use direct deposit box.
    4. Enter the employee's paycheck information.
    5. Click the Create Paychecks button and then Approve Paychecks.

    Here's a sample screenshot for a visual reference: 

     

     

    For more information about switching to a different pay method, processing payroll, and Federal holidays that might affect your payroll schedule, please check out these guides:

     

    Additionally, you can browse all the list of payroll articles here.  

     

    You can also get back to me if you have more questions about payroll, or need help with other features in your account. Take care and stay safe.

    J
    Jbowen001Author
    April 7, 2022

    Update 4-5-2022

     

    I finally got hold of the right department ( after being transferred 3 times) and the person fixed it. He said there was a refresh/reset issue as the backend team was trying to switch everyone over to the QB online payroll system. So he did something on his end and I logged in, Downloaded and exported all IFF files into my QB desktop version. I then asked for help to migrate over to QB Online Payroll and got error 1005. He had to put me on hold and check with another department, came back on the line and said the other department "fixed" something and I was able to migrate.

     

    Tip for getting this issue fixed. Call [Removed]. Then keep asking for IOP (Intuit Payroll, NOT Quickbooks online payroll. Keep explaining as you get transferred that there are two separate divisions for online payroll ( QuickBooks Online Payroll and Intuit Online Payroll) You need Intuit Online (IOP as they internally call it). Once I got to the right person he fixed everything in about 15 minutes. 

     

    Hope this Helps...

    R
    rvrfrf
    April 7, 2022

    Thanks for following up with the Community, Jbowen001.

     

    I'm happy to hear our Customer Care team was able to assist you with accessing your account, exporting the data you needed into QuickBooks Desktop, and completing your payroll migration.

     

    You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

     

    Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have an awesome day!

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