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January 21, 2022
Question

When previewing 941 and w-2's they are all blank

  • January 21, 2022
  • 1 reply
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1 reply

Rubielyn_J
January 22, 2022

It's my priority to help you ensure you're print preview is not blank, @kthdds.

 

To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Once you have successfully added a hire date, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

Then, make sure that your Adobe installation is updated and working properly. Check out these articles for your reference:

 

 

Then, go back to the transaction or report that you're trying to print to check if it's already working. 

 

I've also added these links to help you manage your printing preferences in QuickBooks:

 

 

Keep in touch if you have other questions about printing payroll forms in QuickBooks. I'll be happy to help you. Stay safe and have a pleasant day.